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General

Reviewed October 2018/Version 1.5

1. Betting with YouWin

1.1 YouWin is a brand name of Winunited Limited (“we”, “us” or “our”). YouWin is a reference to YouWin.com, and any of its subdomains and the YouWin page at Facebook (the “Website”). Winunited Limited is a company registered in Malta.

1.2 All sports bets, and instant games bets with suppliers Evolution Gaming Limited, PlaynGo, Microgaming Networks, Net Entertainment Limited, Yggdrasil Gaming Limited, Thunderkick Malta Limited, are placed and received in the jurisdiction of Malta. Winunited has authorised access to licences issued by the Malta Gaming Authority to Geokul Limited in accordance with an MGA-approved Intermediary Agreement. Geokul Limited, 85, St. John Street, Valletta VLT 1165, Malta is regulated by the Malta Gaming Authority and holds the following licences for this purpose:

  • MGA/B2C/119/2005 Gaming Service Licence - issued on 01/08/2018 - type 1 for Casino and type 2 for fixed odds betting, including live betting, type2
  • MGA/B2B/109/2004 type 1 - games provided by Net Entertainment Limited, approved 01/08/2018
  • MGA/B2B/187/2010 type 1 – games provided by Evolution Gaming Limited, approved 01/08/2018
  • MGA/B2B/225/2012 type 1 – games provided by PlaynGo Malta Limited, approved 01/08/2018
  • MGA/B2B/139/2007 type 1 – games provided by Microgaming Networks, approved 01/08/2018
  • MGA/B2B/230/2012 type 1 - games provided by Yggdrasil Gaming Limited , approved 09/08/2018
  • MGA/B2B/248/2013 type 1 - games provided by Thunderkick Malta Limited, approved 09/08/2018
All bets are governed and construed in accordance with the laws of Malta.

1.3 Bets placed with a third party supplier not expressly referred to in these terms and conditions will be governed by the licence held (and the corresponding jurisdiction) of such supplier.

1.4 Youwin does not accept any business from the following countries: Afghanistan, Albania, Algeria, American Samoa, Angola, Australia, Belgium, Benin, Bosnia and Herzegovina, Botswana, Burkina Faso, Bulgaria, Cambodia, Cameroon, Central African Republic, Chad, China, Congo, Costa Rica, Cote D'Ivoire (Ivory Coast), Croatia, Cyprus, Czech Republic, Denmark, Democratic Republic of Congo, Djibouti, DPRK, Ecuador, Equatorial Guinea, Eritrea, Ethiopia, France, French Guiana, Gabon, Gambia, Germany, Ghana, Greece, Greenland, Guadeloupe, Guam, Guinea, Guinea Bissau, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Kenya, Kiribati, Latvia, La Reunion, Lao P.Dem.R., Lesotho, Liberia, Libyan Arab Jamahiriya, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Mali, Martinique, Moldova, Montenegro, Mauritania, Morocco, Mozambique, Myanmar, Namibia, Netherlands, Netherlands Antilles, Nicaragua, Niger, Nigeria, Norway, Pakistan, Panama, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Rwanda, Russia, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovenia, Somalia, South Africa, Spain, Sudan, Swaziland, Syria, Taiwan, Tanzania, Thailand, Togo, Tunisia, UAE, Uganda, Ukraine, United Kingdom, United States, Vietnam, Virgin Islands (US), Western Sahara, Yemen, Zambia, Zimbabwe.

1.5 There is no betting tax or other taxes imposed by YouWin attributable to customers who bet with YouWin However customers still need to comply with their local laws in this respect and are advised to seek their own independent advice.

1.6 It is each customer's responsibility to ensure that they comply with their own local laws or relevant regulations with regard to betting. You should take your own independent advice before placing any bets with YouWin and ensure that your gaming is legal and compliant with the relevant regulations. Internet gambling may be illegal in the jurisdiction in which you are located and if so, you are not authorised to use your payment card to undertake transactions.

1.7 Management reserve the right to change, amend or add to these rules as they see fit.  Prior notice will be given before changes come into effect and acceptance must be reconfirmed.

1.8 A customer is deemed to have accepted all rules applicable to the game in question by opening or logging in to an account, placing a bet or having one settled with YouWin or making a deposit or withdrawal, or contacting customer services. All information must be personally supplied by the customer when opening an account and must be accurate and complete in all respects. Registration must be made personally by the individual opening the account

1.9 Specific game rules, scoring rules, controls and guidelines for each game can be found within the game itself. Such rules, scoring, controls and guidelines from part to these terms and you agree that you shall comply with them in respect of each individual game which you choose to access and/or play on.

1.10 In the event that the law is imposed by youwin's regulator, a government office or other official agency or other regulatory body (whether or not you have the authority to enforce the law), YouWin will notify you of a criminal prosecution, court ruling, order of YouWin regulator, the Company reserves the right to disclose personal information if it believes in good faith that it should observe a matter, including, but not limited to, an investigation, an appropriately initiated legal process, or a search for the honesty of a sporting event.

1.11 Our failure to exercise or enforce any of our rights under these terms does not waive our right to enforce such right. Any waiver of such rights shall only be effective if it is in writing and signed by us.

1.12 You agree to compensate us, according to law, for all losses, harm, claims and expenses that may arise from any breach of these terms by you.

1.13 YouWin is licensed to accept bets on sports and games (“bets”) via electronic media on a global basis as set out in clauses 1.2 and 1.14.

1.14 The Virtual Sports bets are licensed in Curacao to Bluebell B.V

1.15 Any bets struck in accordance with rule 1.2 shall be governed by and construed in accordance with the laws of Malta.

1.16 Notwithstanding any translation of these rules or of any bonus scheme conditions, the English Language version of the rules available in the upper left corner of the screen shall be controlling in all respects and any rights or obligations of any party shall be construed solely be reference to such English Language rules. Customers may find additional rules for each game within the games themselves.

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2. Placing Bets on Sports and/or Games

2.1 A bet shall be deemed void if it is not transmitted in full.

2.2 Once a customer places a bet they shall receive an acknowledgement which is confirmation of acceptance by YouWin.

2.3 A number of bets may be treated as being one when a customer places multiple copies of the same bet. When this occurs all bets will be voided apart from the first bet struck. A number of bets that contain the same single selection may be treated as being one. When this occurs all bets will be voided apart from the first bet struck. The use of a "banker" selection or selections to get round online limits is not permitted. YouWin reserves the right to void any bets when 1 single selection (“a banker”) is combined with other selections to circumvent YouWin’s online betting limits. When this occurs all bets will be voided apart from the first bet struck.

2.4 Where a number of multiple bets, involving identical or very similar selections, are received by different customers within a short timeframe, YouWin reserves the right to void all such bets, even after the bets have been determined.

2.5 YouWin has the right to void part or all of any bet at any time without being required to supply a reason.

2.6 YouWin has the right to close a player’s account and refund the balance in their account without having to supply a reason. In this situation outstanding bets will be honoured.

2.7 YouWin reserves the right, at any time (including after a bet has been determined), to (i) refuse any bet or part of a bet; or (ii) void any bet or part of a bet where YouWin concludes, in its sole discretion, that there is collusion between player accounts and/or players. In this event outstanding bets not subject to refusal or being voided will be honoured. In addition, YouWin also reserves the right to bring legal action against players and/or players where a regulatory authority finds that collusion has taken place.

2.8 YouWin reserves the right to suspend (i) markets on specific sports and/or (ii) games, and in such circumstances will notify affected players where appropriate.

2.9 Where the integrity of a sports event and/or fixture may have been compromised YouWin reserves the right to void any bets (including Multiples) associated with that event. The staked amount for such events will be returned to the customer's account.

2.10 It is a condition of YouWin's acceptance of bets from a Customer, and by offering to place a bet with YouWin, that the customer represents that:

2.11 you, the customer, are not prohibited from entering into the bet by any term of your contract of employment or any rule of a Sport Governing Body which applies to you;

2.12 you, the customer, are not aware of any circumstances which would make the placing of the bet a breach of a rule on betting applied by a Sport Governing Body; and

2.13 where the bet is placed on the outcome of a race, competition or other event or process or on the likelihood of anything occurring or not occurring you, the customer, do not know the outcome of the event. In the event of such representation by you, the customer, proving to be false your stake will be forfeit and YouWin shall not be obliged to pay any winnings which might otherwise have been payable in respect of the bet.

2.14 Multiple bets are accepted, however no such bet can be accepted where the result of one leg influences the outcome of another (see Rule 9 - Associated Bets).

2.15 All prices are subject to variation and become fixed at the time a bet is accepted. YouWin cannot be held responsible for any typing, human or palpable error which leads to any errors or omissions, including the announcing, publishing or marking of prices or results, other than those intended, or bets being accepted that contravene YouWin rules. In cases where a bet has been accepted at an incorrect price YouWin reserves the right to void the bet.

2.16 YouWin reserves the right to refuse or void any bet, including those bets placed as a result of miscarried and/or aborted games (in accordance with any specific games rules).

2.17 YouWin cannot be held responsible for any typing, human, software or palpable error in relation to any product or information provided either on the YouWin website or on the relevant third party website to which a player is directed from the YouWin website in order to place his relevant bet. YouWin reserves the right to void any bet where such bet has been placed in circumstances where it considers, at its sole discretion, that such an error has occurred.

2.18 YouWin reserves the right to suspend a customer’s account and/or retain any monies in a player’s account (deposits and winnings) that it considers, at its sole discretion, to have been obtained as a result of (i) any error as described in Rule 2.17 above, or (ii) any suspicion of fraudulent activity or (iii) suspicion of any other activity of any nature deemed by YouWin to be in bad faith.

2.19 Bets will be accepted up to the advertised start time. If a bet is inadvertently accepted which includes an event after its start time, YouWin reserve the right to void any affected bets unless specific odds are being offered In Play.

2.20 Despite the generality of paragraph 2.17, YouWin is not responsible for the accuracy of odds, prices or other information displayed on third-party or affiliate websites and accepts no liability in the event of odds or other materials being displayed incorrectly or otherwise in error on such third party websites.

2.21 Promotional text messages - All prices quoted in promotional text messages are correct at the time of sending. Prices may move upwards or downwards between the time of sending the message and the time of the event. The only price YouWin will accept will be the price offered at the time of placing the bet..

2.22 A customer is strictly forbidden from using any form of artificial intelligence including, without limitation, "robots". Any Customers that we believe to be operating automated software (“robots” or “Bots”) will have their account closed. YouWin's decision will be final in these cases.

2.23 Players are unable to cancel or change a bet once the bet has been placed and the acceptance confirmed.

2.24 The minimum bet online is £0.50 or $1 or a similar equivalent where a customer chooses to maintain their account in a different currency.

2.25 The player is responsible for the internet connection and/or mobile charges that may be incurred for playing our games/betting. You should ask your mobile operator if you are unsure what these charges will be, before you play.

2.26 We have the right to withdraw or modify one or more of our games (in whole or in part) without liability to you from time to time. There may also be times when our games or any part of our game is not available for technical or maintenance related reasons, whether on a scheduled or unscheduled basis.

2.27 YouWin reserves the right to restrict Customers requested bets in part or reject completely. Accounts that persistently fail to acknowledge these limits (by attempting failed bets repeatedly) may be closed at our discretion.

2.28 Any information given out by Customer Service agents is a guide only, and is subject to the YouWinRules mentioned above. Although we will make every endeavour to make sure the information supplied to the customer is correct, ultimately it is the customer’s responsibility to ensure they understand what they are betting on and the terms and conditions.

2.29 Where a customer gives ambiguous instructions YouWin reserves the right to split the total staked between the potential outcomes. Where this is impractical YouWin reserves the right to void the bet. In either instance the decision of the company is final.

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3. Quick Betting Mode

3. Quick Bet Mode allows players to place a single bet automatically by clicking on the odds for a selection without the need to first add the selection to the bet slip.

3.1 Customers are required to accept the Terms and Conditions of Use prior to placing a bet using the Quick Bet Mode.

3.2 Once the Quick Bet Mode is turned on, clicking on a selection price will automatically place a single bet on that selection without any further confirmation steps being shown.

3.3 Any error messages that relate to an unsuccessful bet placement in Quick Bet Mode will be displayed in the standard YouWin betslip. Such errors include but are not limited to:

  • Insufficient funds in a customer’s account to place the bet
  • Markets or events closing or being suspended
  • Changes in price or handicap lines relating to the bet selection
  • Attempts to place a bet with a potential return greater than the relevant Maximum Payout limits
  • Attempts to circumvent any restrictions placed on a customer’s account

3.4 Bets placed in Quick Bet Mode remain subject to the same bet delays, validation and authentication checks as bets placed via any other method.

3.5 Players are not able to cancel or change a bet placed in Quick Bet Mode once a bet has been accepted.

3.6 Players can change the default stake value used in Quick Bet Mode at any time.

3.7 Players can turn Quick Bet Mode off at any time.

3.8 Free Bets can not be used in Quick Bet Mode

3.9 YouWin’s General Rules apply in Quick Bet Mode

3.10 YouWin reserves the right to refuse or void any bet placed in Quick Bet Mode at any time.

3.11 YouWin reserves the right to restrict customers from using Quick Bet Mode in part or reject completely. Accounts that persistently attempt any fraudulent activity or any other activity of any nature deemed by YouWin to be in bad faith when using the Quick Bet Mode may be closed at our discretion.

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4. Price Changes

4.1 All prices are always subject to change without prior notification.

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5. Time of Acceptance

5.1 All bets selected with pre-match prices will be accepted up to the start time which is published on the website. Any bet that is accepted that includes a match after it has already started and in-play prices are not offered will be void. If in-play prices are offered on the match, the selection will be accepted at the current price offered.

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6. Ante Post Bets

6.1 Ante post bets are those placed at prices on named selections taking part in an event before it has started. Bets are accepted 'all in, run or not, entered or not', which means that should your selection fail to take part in an event, the bet is a loser unless our rules for an individual sport specifically state otherwise. In all cases we reserve the right to impose a Rule 4 to reflect returning stakes on selections that do not take part

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7. Payments

7.1 No credit may be offered by any employee of YouWin. It is the customer's responsibility to maintain sufficient funds in their account and to stake their bets accordingly. YouWin reserve the right to void any bet that may be inadvertently accepted when the customer's account does not have sufficient funds to cover the whole of the bet.

7.2 Bets placed by credit or debit card do not become valid until YouWin has received payment. In the event that such payment is not forthcoming before the event that has been bet on commences, that bet is automatically void.

7.3 Should funds be credited to a customer's account in error, it is the customer's responsibility to notify YouWin of the error without delay. Any winnings subsequent to the error and prior to the notification of YouWin, whether linked to the error or not, shall be deemed invalid and returned to YouWin.

7.4 Winnings will be credited to customers' accounts following confirmation of the final result.

7.5 A customer may only use their own credit/debit card and ewallet in their own betting account. As part of our commitment to prevent money laundering any bets placed with funds from a card or ewallet which does not belong to the customer will be deemed void. Furthermore, as part of our commitment to prevent money laundering, in these circumstances YouWin shall be entitled in its sole discretion to consider that such transaction is fraudulent and YouWin may take appropriate action which may include suspending the player’s betting account, retaining all funds held on the betting account and/or voiding all bets placed from the date of such transfer."

7.6 A customer may only have one betting account. Any additional accounts will be closed and any bets placed will be voidable and the deposited amount returned.

7.7 YouWin shall in no event, nor under any circumstances, be liable for any damages or losses without limitation that are deemed or alleged to have resulted from or caused by this website or its content, including without limitation delays or interruptions in operation or transmission, communications lines failure, any person's use or misuse of the site or its content, or any errors or omissions in content.

7.8 YouWin has the right to void the bet or bets of anyone who is acting with the intention of defrauding the company. This can include but is not limited to individuals, relatives, organisations, bookmakers and their employees.

7.9 YouWin may charge a flat fee or a percentage on any deposit or refund transaction. This fee will be clearly stated during the transaction. The player is free to not accept the transaction and select a lower priced fee or free transaction.

7.10 As part of YouWin's commitment to anti-money laundering, if a customer makes a deposit, then YouWin reserves the right to restrict the customer to withdrawing no more than £100 if the customer has not placed a bet using such deposited monies.

7.11 A player account must belong to the player and be opened by the player themselves. Players are not allowed to sell, transfer, acquire or otherwise deal in their account nor are they allowed to (i) make their account available for use by third paties, (ii) place bets with third party funds, (iii) transfer funds from their own account to any other player‘s account or (iv) to receive money from any other player into their own account."

7.12 Withdrawals are only remitted to the same account from where the funds originated.

7.13 Deposit and withdrawal methods are available to the customer on the respective “Deposit” and “Withdrawal” sections via the ‘My Account’ link available on the website once the customer is logged in.  Once a method has been selected the applicable processing time, fee (if any) and limit(s) will be clearly indicated and the customer will have the option of selecting another cheaper or zero fee option.

7.14 All transactions are checked to prevent money laundering.  YouWin shall report any suspicious transactions to the relevant competent authorities."

7.15 In certain cases, the currency of your account balance or any withdrawals may not be the currency in which your deposit was made. YouWin reserves the right to change the currency of your account including paying withdrawals and bonuses in a different currency. In the event that this occurs, the applicable rate of exchange will be the prevailing market rate.

7.16 Due diligence will be undertaken when the account reaches cumulative withdrawals of €2,329.37 (or currency equivalent).

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8. Settlement

8.1 YouWin reserves the right to terminate (i) markets on specific sports and/or (ii) games, and in such circumstances, will notify affected players.

8.2 Bets are settled to Win unless Each Way is selected. An Each Way bet is a bet of twice the selected unit stake. It contains one bet of unit stake on the selection to Win and one bet of unit stake on the selection to Place in accordance with the terms advertised for the event. For example: £10 Each Way on Tiger Woods’s winning the US Masters (amount £20) Winning rate: 8/1, Placement rule rate: ¼ for 1,2,3,4 if Tiger wins, both the winning and placement bets win; £10 @8/1 = £90 (including amount) additionally £10 @ 2/1 (ex. 8 x 1/4) = £30 Total Results = £120 If Tiger finishes 2nd., 3rd., or 4th the Total Return =£30.

8.3 Settlement will be based on the odds and Place terms applicable when the bet is accepted. YouWin reserves the right to alter the Place terms for Each Way betting before or during any event or market.

8.4 For calculation purposes Each Way Doubles, Trebles etc are settked as two independent bets, i.e. winner to win and placement on place.

8.5 Place bets are not accepted unless an equal amount is invested to Win. Any Place stake inadvertently accepted in excess of the Win stake will be void. Place-only bets may be accepted on some Pari-Mutuel Markets and any marketsspecifically geared towards taking such bets.

8.6 In competitions where there are identical winners the amount of money on a selection will be divided into the number of runners sharing first place. The full odds are then paid to the divided stake, with the remainder of the money lost.

8.7 Where a selection is made void, then for single bets the stake will be returned. Bets on selections that do not run for whatever reason may or may not be returned depending on the rules for the individual sport or event. In accumulative bets the stake will run on to the remaining selections with a Double becoming a Single, a Treble becoming a Double and so on.

8.8 The official result is final for settlement purposes except where specific rules state the contrary. Subsequent changes in results, whether due to disciplinary hearings or otherwise are disregarded. Where in the reasonable judgement of YouWin no official result is available, the result will be determined by an independent authority of YouWin's choosing whose verdict shall be final for all purposes, or otherwise determined in the reasonable opinion of YouWin with such opinion to be formed by reference to all reasonably available evidence.

8.9 Bets will be settled provisionally by reference to all available evidence, but if the result which is determined as set out above differs from the result used for provisional settlement, settlement may be retrospectively adjusted so as to reflect the result so determined.

8.10 Final bet settlement will occur when YouWin considers that the final result and settlement has been completed satisfactorily with reference to all available evidence.

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9. Related Bets

9.1 Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other.
For example, in a Football match involving Manchester United, two selections may be:
Manchester United to win 2-0 and
Manchester United's Wayne Rooney to be scorer of the first match goal.
The bets are related as Wayne Rooney's goal-scoring performance would influence Manchester United winning the match 2-0. A double combining the above selections is not possible using their market prices.
Special prices may be offered for the combined eventuality. When a special price is not available and such a bet is taken in error, it will be settled as two single bets with the stake equally divided.

9.2 Multiple bets that combine selections that are resolved at different times but still within the same tournament. These bets will be settled as instructed with the price of the second or subsequent selection being determined at each individual stage.
For example, in a Tennis tournament two selections may be:
Roger Federer to win the semi-final of Wimbledon and
Roger Federer to win the Wimbledon tournament outright.
As the odds of the second selection depends on the outcome of the first, the odds of Roger Federer winning the tournament at the time the bet was accepted cannot be used to calculate the double odds. The correct odds after the initial selection is completed will be attributed instead.

9.3 Multiple bets that combine selections within different events where the outcome of one affects or is affected by the other.
For example, two Horse Racing selections may be:
Septimus to win the Dante Stakes and
Septimus to win the Epsom Derby.
As the odds of Septimus to win the Epsom Derby depends on whether he wins the Dante Stakes (a recognised Derby trial), the odds for Septimus to win the Epsom Derby at the time the bet was accepted cannot be used to calculate the double odds. A special price to win both races may be quoted instead.

9.4 In the case of all multiples including selections with related outcomes and if a bet is accepted inadvertently YouWin shall reserve the right to void a part of or the whole bet.

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10. Dead Heat

10.1 A Dead Heat occurs when there is more than one participant in an event tied for first and second place, identical winners. In the situation of two selections having a Dead Heat, the player’s stake is split with half the stake applied to the winning selection and the other half lost. With more than two selections, the stake is split proportionately.

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11. Maximum Payouts

11.1 The maximum amount that can be won by one player in one day's betting, regardless of stake, is £250,000 or its equivalent in an accepted currency.

11.2 Any bet involving a selection from the following Sports or Football Leagues will be subjected to a Maximum Payout Limit of £20,000 or currency equivalent: Czech Extraliga Ice Hockey, Czech1 League Ice Hockey, Slovakian Extraliga Ice Hockey and Russian Extraliga Ice Hockey.

11.3 Any bet involving a selection from the following Sports or Football Leagues will be subjected to a Maximum Payout Limit of £50,000 or currency equivalent: Albanian Football, Australian State League Football and below, Bulgarian 2nd and Below, Canadian Football, Finnish Kakkonen and Below, Spanish Segunda B and below, Scottish Divisions 2 and 3 and below, all Reserve, Youth and Ladies Football.

11.4 Any bet involving a selection from the following Sports or Football Leagues will be subjected to a Maximum Payout Limit of £100,000 or currency equivalent: Armenian Football, Azerbaijani Football, Belarusian Football, Bosnian Football, Brazilian C League and Lower Football, Chinese Football, Costa Rica League Football, Croatian Football, El Salvador League Football, English Conference North and South and Lower League Football, Estonian Football, Georgian Football, Greek 2nd Division Football, Guatemala League Football, Honduran League Football, Hong Kong League Football, Indonesian Football, Italian C1 League and Lower Football, Kazakhstan League Football, Latvian Football, Lithuanian Football, FYR Macedonia League Football, Malaysian Football, Maltese Football, Montenegro League Football, Norwegian 2nd Division and Lower Football, Romanian 2nd Division and Lower Football, Russian 2nd Division and Lower Football, Serbian Football, Slovakian 2nd Division and Lower Football, Swedish 2nd Division and Lower Football, Swiss Challenge League and Lower Football, Turkish 2. Lig and Lower Football, Uzbekistan League Football, Ukrainian 1st Division and Lower Football, All Non top division South American League Football

11.5 All bets on Cup Competitions will be subjected to a Maximum Payout Limit of the equivalent Domestic League competition.

11.6 All Horse Racing that does not take part in The United Kingdom is subject to a maximum win of £100,000 (or equivalent) per Customer per day, with the exception of Horse Racing in Ireland (Northern Ireland & ROI) which is subject to a maximum win of £25,000 (or equivalent) per Customer per day.

11.7 Virtual Sports is subject to a maximum win of £20,000 (or equivalent) per player per day.

11.8 The maximum amount that can be won by one player on one game is the lesser of the sum set out in the rules of such individual game or £50,000 or currency equivalent.

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12. Live Bets

12.1 YouWin makes every attempt to establish a fair assessment of events that transpire during an In Play match on a good faith basis with reference to the TV broadcaster's coverage.
Situations may arise where it is not possible to categorically state what has happened. In the event that a matter requires closer examination, or the TV broadcaster's coverage is interrupted or fails to start on time for whatever reason, or there is a technical failure in the trading facilities available to YouWin's traders, we reserve the right to withhold settlement pending further investigation or to void bets.
If there is no further activity in an event following the acceptance of an In Play bet, these bets will be made void, unless specific sports rules state otherwise.
If it transpires that the TV broadcaster misses one or more events during a match or we settle a bet incorrectly, we reserve the right to make both positive and negative retrospective adjustments to accounts.
We rely on the decisions of the officials acting during the course of the game, match or tournament and these decisions shall be final regardless of whether they are subsequently overturned by appeal or otherwise.

12.2 All scoring information and streaming of Data Providers on the site is for display purposes only and is not used as a basis for settlement. YouWin accepts no responsibility for the correctness and timeliness of this information and only settles bets according to the official scores, actions and timings of the event.

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13. Cash Out

13.1 Cash Out allows a player to take a return on their bet before the market(s) for their chosen selection(s) closes. This allows a player to take a profit if their selection is doing well, or minimise any potential loss should they think the bet is unlikely to result in a win (“Cash Out”).

13.2 Cash Out is available for open bets on certain market types. Player‘s open bets which are eligible for Cash Out are shown in the My Bets area on the Bet Slip on the website and the My Bets link in the header navigation on mobile (“Cash Out Offer”).

13.3 A Cash Out Offer may be subject to a time delay in the same way as in-play bet placement may also be subject to a time delay. Price changes or market suspensions during this time may result in a new Cash Out Offer being made, or in the suspension or removal of the previous Cash Out Offer.

13.4 The displayed Cash Out Offer amounts are not guaranteed. Cash Out requests may be unsuccessful if, during the acceptance process, the market has been suspended or the odds used to calculate the Cash Out Offer amount have changed.

13.5 Subject to acceptance by YouWin, a player can Cash Out their bet at the amount offered in the My Bets area on the Bet Slip on the website and the My Bets link in the header navigation on mobile. The Cash Out Offer considers the overall liability of the bet and the probability of the bet being successful.

13.6 ”Successful Cash Out” is where a player chooses to Cash Out and YouWin accepts that request at the price of the offer. Where there has been Successful Cash Out the bet is deemed settled and final. Then any funds returned to the player ‘s account will be equal to the Cash Out Offer and are in full and final settlement of the bets in question.

13.7 The final result relating to your bet will have no impact on the amount returned to your account.

13.8 Bets should not be placed with the sole intention to Cash Out, as availability is never guaranteed.

13.9 A Cash Out Offer is subject to maximum payout limits (see section 8 for details).

13.10 YouWin reserves the right to amend, suspend or remove Cash Out availability at any time on any market or to any player.

13.11 YouWin will not be liable for any errors in respect of the Cash Out Offer and, in such case, YouWin reserves the right to cancel the Cash Out Offer or void the Cashed Out transaction.

13.12 Bets that qualify for bonuses which are subject to Successful Cash Out will not count towards bonus turnover.

13.13 Bets placed with a free bet voucher as part or full payment will not be eligible for Cash Out.

13.14 Tax, where applicable in the jurisdiction, will be deducted by YouWin from the Cash Out sum.

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14. Customer Behaviour

14.1 YouWin only accepts registration and bets from customers over the age of 18 or the applicable age in the respective country. Underage gambling is an offence. The right to void any transactions with minors or defaulters is reserved.

14.2 The YouWin site and the promotions offered to YouWin players are designed for players taking part in recreational betting and gaming and if we believe that the bets are being placed or the site is being used for any other purpose, other than recreational betting, for example but not limited to fraud, collusion, arbitrage or matched betting, then YouWin reserves the right to refuse or void bets, to refuse to grant a bonus or promotion, to exclude a player from YouWin bonuses, rewards or promotions on an ongoing basis or to close a player account without notice. YouWin undertakes player profiling in making this determination.

14.3 YouWin allows only one account per person and these details are stored and checked on our database daily. Therefore any subsequent accounts opened under the same postcode/personal details /IP address that are found to be related to any existing account may be closed immediately and any bets will be voided at YouWin discretion. Related accounts can mean those owned by members of the same family or those where betting behaviour is deemed by YouWin to very similar based on the above criteria. YouWin reserves the right to reclaim any winnings attained by these means. All new registrations are monitored to ensure that duplicate accounts are not opened so please adhere to these conditions.

14.4 YouWin reserves the right to close a player account, to refuse or void bets, to refuse to grant a bonus or promotion or to exclude a player from YouWin bonuses, rewards or promotions where the player in question has been abusive or threatening in their communications with the YouWin customer service team.

14.5 YouWin hereby informs our players that all telephone and electronic transactions with customers shall be recorded in the interests of staff and customers.   In order to keep our customer services quality standard high and provide training to personnel recorded conversations made with our staff may be checked.
 When a dispute occurs which cannot be resolved by YouWin, the relevant recording(s) may be made available to arbitrators."

14.6 It is the player’s responsibility to quote the correct username and password when logging on or telephoning YouWin.

14.7 It is the customer’s responsibility to ensure they keep their username and security details confidential. In the event that a customer is worried that this may no longer be the case they should notify YouWin immediately whereupon new details may be given and any future transactions under the previous details will be void.

14.8 Any bet made online where the username and password have been used will be regarded as valid. This is subject to meeting our criteria on sufficient funds available and being a suitable bet size for YouWin to accept (see Rule 11 - Maximum Payouts).

14.9 It is the customer's responsibility to ensure that their records are kept up to date with us, especially address, telephone number and payment/bank details.

14.10  If an account is “inactive” (i.e. has not been logged into (or out), has not had funds deposited in it or withdrawn from it, nor has had a bet placed from it or a bet settled within it and which, for the avoidance of doubt, does not include accounts which have been inactive as a result of self-exclusion) for longer than 12 consecutive months, then YouWin has the right to commence charging an administrative fee of €5 per month to be calculated with effect from the commencement date of inactivity. This fee shall continue to be levied until the earlier of (a) thirty months from the commencement date of inactivity, (b) the account is closed, or (c) the customer recommences activity on his account.  If any funds remain in such account thirty months following the commencement date of inactivity, then YouWin shall undertake adequate and proportionate efforts to return such balance to the appropriate account holder, provided that amount to be withdrawn from the account shall be at least €5 (or its equivalent in local currency). If after such efforts, funds still remain in such account, these funds shall be forfeit to YouWin and remitted to the regulator.  If, during this period, the account in question has a balance of less than €5, then the administrative fee levied shall be this lesser sum. Under certain circumstances the customer may request a refund of the inactivity administrative fee levied in accordance with the regulations."

14.11 Should a customer provide details, such as a Username that are deemed to be abusive or racial, YouWin reserve the right to close a customer's account without any further explanation.

14.12 YouWin reserves the right to close an account or refuse to open an account.

14.13 Information, data, software, sound, photographs, graphics, video, tags, or other materials may be sent, uploaded, communicated, transmitted or otherwise made available via our games by you or another user ("Content"). You understand and agree that all Content that you may be sent when playing our games, whether publicly posted or privately sent, is the sole responsibility of the person that sent the Content. This means that you, not us, are entirely responsible for all Content that you may upload, communicate, transmit or otherwise make available via our games.

14.14 You agree not to upload, communicate, transmit or otherwise make available any Content:

  • that is or could reasonably be viewed as unlawful, harmful, harassing, defamatory, obscene or otherwise objectionable;
  • that is or could reasonably be viewed as invasive of another's privacy;
  • that is likely to, or could reasonably be viewed as likely to incite violence or racial or ethnic hatred;
  • which you do not have a right to make available lawfully (such as inside information, information which belongs to someone else or confidential information);
  • which infringes any intellectual property right or other proprietary right of others;
  • which consists of any unsolicited or unauthorised advertising, promotional materials, 'junk mail', 'spam', 'chain letters', 'pyramid schemes' or any other form of solicitation; or
  • which contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment."

14.15 You agree that you will not:

  • use our games to harm anyone or to cause offence to or harass any person;
  • use our games for fraudulent or abusive purposes (including, without limitation, by using our games to impersonate any person or entity, or otherwise misrepresent your affiliation with a person, entity or our games);
  • disguise, anonymise or hide your IP address or the source of any Content that you may upload;
  • use our games for any commercial or business purpose or for the benefit of any third party or to send unsolicited communications;
  • remove or amend any proprietary notices or other ownership information from our games;
  • interfere with or disrupt our games or servers or networks that provide our games;
  • attempt to decompile, reverse engineer, disassemble or hack any of our games, or to defeat or overcome any of our encryption technologies or security measures or data transmitted, processed or stored by us;
  • 'harvest', 'scrape' or collect any information about or regarding other people that play our games, including, but not limited to any personal data or information (including by uploading anything that collects information including but not limited to 'pixel tags' cookies, graphics interchange formats ('gifs') or similar items that are sometimes also referred to as 'spyware' or 'pcms' (passive collection mechanisms);
  • sell, transfer or try to sell or transfer an account with us or any part of an account including any Virtual Currency or Virtual Goods;
  • disrupt the normal flow of a game or otherwise act in a manner that is likely to negatively affect other players' ability to compete fairly when playing our games or engaging in real time exchanges;
  • disobey any requirements or regulations of networks connected to our games;
  • use our games in violation of any applicable law or regulation;
  • use our games to cheat or design or assist in cheating (for example, by using automated means or third party software to play), or to otherwise circumvent technological measures designed to control access to, or elements of, our games, or to do anything else that a reasonable person is likely to believe is not within the spirit of fair play or these terms; or
  • use our games in any other way not permitted by these terms.
If you are concerned that someone else is not complying with any part of these terms, please contact us here: info@YouWin.com.

14.17 We do not control Content posted on our games by other people and therefore we do not guarantee the accuracy, integrity or quality of that Content. You understand that when playing our games, you may be exposed to Content that you may consider offensive, indecent or objectionable. Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any losses or harm of any kind resulting from the use of any Content posted, emailed, transmitted or otherwise made available via our games.

14.18 We have the right to remove uploaded Content from our games if we decide in our sole discretion that it results in or from a breach of any part of these terms, or that it may bring us or our games into disrepute. We reserve the right to monitor any and all Content for any breaches of these terms. However, you acknowledge that we do not necessarily actively monitor Content that is contributed by people that play our games and we make no undertaking to do so.

14.19 You are solely responsible for your interactions with other users of our games.

14.19 Customers should check their account balance each time they logon or telephone YouWin. In the event of a query or dispute it is the customer's responsibility to notify YouWin at the earliest opportunity together with the customer's own record of transactions since the balance was last verified."

14.20 Customers must provide a valid identification, address, contact email and personal telephone number upon registration."

14.21 A customer can close their account at any time by contacting customer services in the first instance who will detail the necessary process."

14.22 YouWin holds its customer funds in separate segregated and protected bank accounts. You, the customer, understand that funds deposited into your betting account do not earn any interest and you must not treat YouWin as a financial institution."

14.23 As part of the “Know Your Customer” commitment YouWin engages in the ongoing monitoring (including via automated means) of:
Customer identity; due diligence and identification data (for example by the request of certain identification documentation)
Customer financial habits and behaviours, to ensure that the transactions are consistent with our knowledge of the customer’s risk profile
Customer gambling habits and behaviours to ensure that the transactions are consistent with our knowledge of the customer’s risk profile.
By opening an account with YouWin, the customer agrees to YouWin undertaking such procedures.

14.24 The player has the right to self-exclude for a definite or indefinite period of time after YouWin has received notice.  The player will find information on how this may be requested in the ‘Responsible Gambling’ section via the ‘My Account’ link available on the website once logged in."

14.25  The player has the right to set financial limits on wagers and/or losses and/or a limit on the amount of time that may be played in any one session.  Increases to these limits will only take effect 7 days after the date of the request. The player will find information on how this may be requested in the ‘Responsible Gambling’ section via the ‘My Account’ link available on the website once logged in.  "

14.26 YouWin reserves the right to disclose personal information when required by law, YouWin's regulator, a government department or agency or other regulatory authority (whether or not having the force of law) where YouWin has a good-faith belief that such action is necessary to comply with, including, but not limited to, a current judicial proceeding, a court order, an order from YouWin's regulator, a police enquiry, a legal process correctly served or an investigation in to the integrity of a sport event."

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15. Customer Disputes

15.1 If a player wishes to initiate a dispute, then they should contact customer service in the first instance using the contact details available via the ‘Contact Us’ link on the website. When a dispute occurs which cannot be resolved by YouWin, relevant player contact recording(s) may be made available to arbitrators.

15.2 Players if they so wish can complain or take their dispute directly to the relevant licensing authority, by lodging a complaint with the Malta Gaming Authority.
http://www.mga.org.mt/support/online-gaming-support/
email: support.mga@mga.org.mt

If in doubt as to where a complaint should be filed, please contact customer services in the first instance.

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16. Bonuses and Promotions on Sports and Games

16.1 YouWin offers a selection of bonuses, rewards and promotions to YouWin players. These are designed solely for players taking part in recreational betting and gaming.

16.2 YouWin reserves the right to refuse to grant a bonus or promotion or to exclude a player from YouWin bonuses, rewards or promotions at any time or to withdraw, change, limit or suspend bonuses, rewards or promotions at any time.

16.3 Bonuses or promotions may include specific terms and conditions relating to their use and players should read any additional terms and conditions included or referenced in the bonus or promotion carefully. Any bonus Terms and Conditions will include a validity period if applicable.

16.4 In signing for a promotion or accepting a bonus you agree to receive marketing communications from YouWin. To change these settings or unsubscribe, please contact customer service using the contact details available through the 'Contact Us' link on the website.

16.5 If any kind of bonus or free bet or credit of any kind has been credited by YouWin to a player’s account but has not been used by that players within a period of 2 months thereafter, YouWin shall be entitled without notice to the appropriate players to reclaim that bonus or free bet or credit and amend that player’s account accordingly.

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17. Customer Disputes

17.1 YouWin is committed to legal and responsible sports betting where customers are given a fair and reliable product by keeping sport clean and free from insider betting or bet rigging and manipulation. As part of that commitment YouWin is a participant within FIFA’s early warning system.  For more information on FIFA’s EWS visit https://www.fifa-ews.com/en.
In the event of a FIFA warning YouWin reserves the right, in its absolute discretion, to:
(i) suspend the offering of any event or series of events in any of its markets; and
(ii) delay and/or withhold payment on any event or series of events in any of its markets, until the integrity of such event or series of events has been confirmed by the relevant sports federation via FIFA.
Further, in the case of active event manipulation being confirmed as having taken place on any event or series of events by FIFA, acting in conjunction with the appropriate sports governing bodies, YouWin withholds the right, in its absolute discretion, to suspend any bets placed on such events, either by any individual identified by FIFA as having possessed insider betting knowledge or information or by any other individual who in the reasonable opinion of YouWin is connected to, acting in conjunction with or in any way involved with such individual.
We reserve the right to withhold payment on any event that comes under its investigation for corrupt activity. YouWin will abide by FIFA’s final ruling on all settlement and payment issues.

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18. Intellectual Property

18.1 You acknowledge that all copyright, trademarks, and other intellectual property rights in and relating to our games (other than Content which is contributed and owned by players) is owned by or licensed to us.

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19. Acknowledgement

19.1 By using the Website you acknowledge that you have read the Terms and Conditions which includes the Privacy Statement and Cookie Policy and that you consent to the use of your information for the purposes set out in these Terms and Conditions.

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  • Malta
  • Gamcare
  • Underage Gambling

youwin Winunited Limited'ın bir marka adıdır. Kayıt No. C35409. Kayıtlı adres: 12, Tigne Place, M2, Tigne Street, Sliema SLM 3171, Malta. Tüm hakları saklıdır.
Geokul Limited, faaliyetlerini Malta Oyun Kurumu (MGA) tarafından verilen lisanslara uygun olarak yürütmektedir:
MGA / B2C / 119/2005 Oyun Hizmetleri Lisansı - 01/8/2018 tarihinde Casino 1 tipi ve canlı bahis türü 2 dahil olmak üzere sabit oranlı bahislerde verilir; MGA / B2B / 109/2004 Sınıf 1; MGA / B2B / 187/2010 Sınıf 1; MGA / B2B / 225/2012 Sınıf 1; MGA / B2B / 139/2007 Sınıf 1; MGA / B2B / 230/2012 Sınıf 1; MGA / B2B / 248/2013 Sınıf 1



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